gps-denied-desktop/_docs/00_templates/incident_playbook.md

Incident Playbook Template

Incident Overview

Field	Value
Playbook Name	[Name]
Severity	Critical / High / Medium / Low
Last Updated	[YYYY-MM-DD]
Owner	[Team/Person]

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Detection

Symptoms

• [How will you know this incident is occurring?]
• Alert: [Alert name that triggers]
• User reports: [Expected user complaints]

Monitoring

• Dashboard: [Link to relevant dashboard]
• Logs: [Log query to investigate]
• Metrics: [Key metrics to watch]

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Assessment

Impact Analysis

• Users affected: [All / Subset / Internal only]
• Data at risk: [Yes / No]
• Revenue impact: [High / Medium / Low / None]

Severity Determination

Condition	Severity
Service completely down	Critical
Partial degradation	High
Intermittent issues	Medium
Minor impact	Low

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Response

Immediate Actions (First 5 minutes)

1. Acknowledge alert
2. Verify incident is real (not false positive)
3. Notify on-call team
4. Start incident channel/call

Investigation Steps

1. Check recent deployments
2. Review error logs
3. Check infrastructure metrics
4. Identify affected components

Communication

Audience	Channel	Frequency
Engineering	Slack #incidents	Continuous
Stakeholders	Email	Every 30 min
Users	Status page	Major updates

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Resolution

Common Fixes

Fix 1: [Common issue]

# Commands to fix

Expected outcome: [What should happen]

Fix 2: [Another common issue]

# Commands to fix

Expected outcome: [What should happen]

Rollback Procedure

1. Identify last known good version
2. Execute rollback

# Rollback commands

3. Verify service restored
4. Monitor for 15 minutes

Escalation Path

Time	Action
0-15 min	On-call engineer
15-30 min	Team lead
30-60 min	Engineering manager
60+ min	Director/VP

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Post-Incident

Verification

• Service fully restored
• All alerts cleared
• User-facing functionality verified
• Monitoring back to normal

Documentation

• Timeline documented
• Root cause identified
• Action items created
• Post-mortem scheduled

Post-Mortem Template

## Incident Summary
- Date/Time:
- Duration:
- Impact:
- Root Cause:

## Timeline
- [Time] - Event

## What Went Well
-

## What Went Wrong
-

## Action Items
| Action | Owner | Due Date |
|--------|-------|----------|
| | | |

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Contacts

Role	Name	Contact
On-call
Team Lead
Manager

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Revision History

Date	Author	Changes